Protecting What’s Important to You
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We will make sure that your real estate, office, or institution is under strict surveillance and protection.
Services Offered
Services Offered
Place your property or facility under the watchful eye of First Interstate Services in Glendale, California. We will make sure that your real estate, office, or institution is under strict surveillance and protection. Having been in business since May 1995, you can rest assured that you are in good hands. We can guard the following:
- Commercial Real Estate
- Residential Communities
- High-Rise Buildings
- Condominiums
- Manufacturing and Industrial Facilities
- Distribution and Logistics
- Banks and Financial Institutions
- Colleges and Universities
- Hotel and Hospitality
- Commercial Properties
- Healthcare Facilities and Hospitals
- Retail Stores and Malls
- Construction Sites
SECURITY OFFICER SELECTION
SECURITY OFFICER SELECTION
It is crucial that officers assigned to your organization are fully qualified to meet your specific requirements. An officer who performs well for one facility may not necessarily possess the skills required for your
particular facility.
FIS understands that successful security officer selection goes beyond maintaining resources of talent. It requires accurately matching the skills of the officer with the skill requirements of the location. Extensive industry experience and benchmarking enable FIS to focus on the best candidates rather than merely "screening out" the unacceptable. Our process, indicative of our commitment to provide our clients with the best available security services including:
- Review and or develop client’s location specifications.
- Officer’s assessment and qualification.
- Up to ten-year background and criminal check by a third party.
- Orientation, testing and evaluation.
- Proof of legal statues.
- Drug screening (as permitted by law).
- State registration and fingerprinting.
TRAINING
TRAINING
FIS's is commitment to training and continued education. They are critical in ensuring customer satisfaction.
- Basic Course provides lots of basic information about the profession. The Role of Security Officer, Customer Service, Report Writing, Access Control, Emergencies, and Preventing Discrimination & Harassment.
- Physical Security & Prevention, Teamwork & Time Management, Preventing Workplace Violence, and Diversity Awareness, to name a few
- Managers must attend a comprehensive leadership development program.
- For account managers and site supervisors, FIS offers one of the most extensive training programs in the industry.
MANAGEMENT STYLE
MANAGEMENT STYLE
FIS's management style is proactive and personal. FIS sets set high standards for service-standards that are monitored and maintained through continuous,
effective supervision.
WHY WE VALUE INSPECTIONS
WHY WE VALUE INSPECTIONS
To help ensure that we meet our contracted obligation to you at all times, FIS inspects security officers at your facility on both a routine and a random basis.
- Inspections offer the opportunity to work with officers, providing hands-on training and supervisory support.
- Officers demonstrate their proficiency at their duties under close, expert observation.
- Inspections help ensure that officers consistently meet or exceed your expectations.
- Inspections provide positive reinforcement, solicit feedback and promote communication.
TRANSITION PLANNING
TRANSITION PLANNING
A successful "Start-up is the foundation of a good security services partnership. That is why FIS commits the time and resources necessary to ensure a smooth transition. A transition team will develop a written transition plan and establish measurable goals and objectives.
TRANSITION PLANS INCLUDE:
TRANSITION PLANS INCLUDE:
- A timetable for transition activities.
- A thorough review of your facility in order to learn your specific security needs.
- Performance of specific security and safety surveys of your site.
- The development of a detailed Security Procedures Manual with post orders.
- Officer orientation and training
- On-site training for officers and supervisors.
As with all of our services, this plan will incorporate the client’s recommendations and requirements. FIS guarantees the transition will be invisible to the operation of your business.
SUPPORTIVE SERVICES: THE KEY TO SERVICE EXCELLENCE
SUPPORTIVE SERVICES: THE KEY TO SERVICE EXCELLENCE
Support Services, including scheduling, resources payments, billing and incident reporting, are often taken for granted until they become a problem. The results can be vacant posts, untrained and overworked officers, and billing errors and missing reports.
FIS fully integrates scheduling, contract and vendors’ payments and clients’ billing application technology ensure accuracy in all areas.
OUR SYSTEMS AND STANDARDS OF EXCELLENCE FOR ALL SUPPORT SERVICE AREAS, INCLUDES:
OUR SYSTEMS AND STANDARDS OF EXCELLENCE FOR ALL SUPPORT SERVICE AREAS, INCLUDES:
- Scheduling – Computerized scheduling, resources payments and client invoicing are integrated
for reliability. - Personnel Resources – Our system insures that resources and vendors invoices are paid accurately and timely.
- Client Invoicing – Invoices are methodically matched against schedules and resources bills to ensure accuracy. Support documents are available any time upon request.
- Incident Reporting – FIS utilizes tracking technology to ensure accurate, efficient incident reporting and indexing.
SECURITY PROCEDURES MANUAL AND POST ORDERS
SECURITY PROCEDURES MANUAL AND POST ORDERS
To ensure continuity and service delivery that meets client’s standards, FIS develops and maintains specific security procedures manual that includes location specific comprehensive post orders. All post orders cover detailed instructions and quick reference for emergencies.